The level of abuse is probably high it was caused by the father. We hope this resource has been helpful. So phrases appear such as ‘inappropriate sexual behaviour’, which could cover a huge range of things from serious assaults to ill-advised comments. Ask social workers what they dislike about their job, and ‘too much paperwork’ will likely be high up the list. Social workers serve as a link between clients and community resources, providing vital human services that assist underserved populations. But that’s the key. I think that other bit around the continuity of recording is key really, because you then get to see what's - what's the impact of things that have happened and the way in which staff are maybe treating her and there have been other incidences where she had concerns about and had commented on the way in which some of the members of staff had been treating her or spoken to her. They show that recording is part of making sure people’s wellbeing is promoted, not an administrative add-on to the main business of social work. Before you can record the wishes, feelings and views of service users, you first need to know what they are. My name's Sandra, and I'm the carer for my mum, who has got bipolar and early onset Alzheimer's and lives in a care home. This can lead to vague wording, particularly when aspects of a person’s behaviour may be causing them or other people difficulties. So there's those kind of things - at that very superficial level if you like, very basic level. Least of all to reflect those circumstances accurately in their notes. A person with learning disabilities was placed by social workers in a woman's refuge, where she was exploited by one of the other tenants. How to Report an Unethical Social Worker. Their record, therefore, will often be just one part of the paperwork that exists about a person. Again I had to make another complaint and finally back pay was reimbursed. This is a summary of findings from an initial scoping review addressing how practice is recorded within social work in Scotland. Hello my name is Hugh Constant and I, like Elaine, work at the Social Care Institute for Excellence. Steps Included In Writing a Social Work Report Writing Assessment Answer. Social workers are professionals, and their recording work must reflect that. Many students and qualified workers in all areas of social work feel apprehension at the prospect of writing a formal report for a court or tribunal. The first instance is around where - my mum was in need of some antibiotics, and it was on a Friday, they were trying to get them, they weren't able to get them till the Monday, and I went on the Monday, they still hadn't really managed to get them on the Tuesday I went in again and asked about this, and was told "Oh, we forgot". Writing may be a fundamental skill, but it is one that students and practitioners cannot afford to take for granted. If you would like to talk to our team about how we can help, please complete our enquiry form. Phrases that you may not consider as jargon can still be conf… This is a cut and paste from her report (available on line) but it does not just apply to managing offenders, it applies to all matters in terms of working with family, investigating crime etc. It was soon learnt that there was a note on the file of the exploitative woman that she should never again live in that refuge, because of a history of exploiting the other vulnerable women there. The reality is that the way in which I have been dismissed left me feeling totally disempowered and in fact disregarded. I concluded that Mrs Ali was disorientated, so will visit another time. A Criminal Justice Social Work Report (CJSWR) formerly known as a Social Enquiry Report is a report prepared by Social Workers and is submitted on request from the sentencing Court. It also provides valuable evidence that the assessor can take with them, to assist them with completion of the necessary paperwork. Be this as it may, keeping accurate, up-to-date records is a key social work task. Main contents of the research report Your record is an important document which represents yourself, your profession, the organisation you work for and most importantly the client you are working with. Importantly, this would help the person themselves, whose efforts to get on top of things would be recognised, rather than overlooked. This immediately alerted the manager to a more concerning pattern of behaviour, and she could therefore act accordingly. Department of Social Work was set up in the year 2001. This gave us a detailed rota which highlighted who covered when as well as a breakdown of the various budget streams which were allocated to those times. ensure decisions are grounded in evidence; The social work evidence template has been produced by ADCS and Cafcass. I did note she spoke of a difference of opinion between her daughter-in-law (who favours a care home) and her son (who'd prefer a return home). I am therefore holding off, but monitoring the situation.’. It is to everyone’s benefit – the professionals in multi-disciplinary teams, but more importantly the people they support – if there is one record that presents a coherent, holistic picture of an individual. She mentioned the name of one of the people in the refuge who had procured her client to go to these men for sex and I immediately recognised the name as the person that Elaine had been working with some years before. And even without jargon, social work records can still be too complicated and lacking in clarity. Social workers need to be comfortable making – and recording – professional judgments. Mrs Ali was disorientated, though, so I wasn’t always sure what she was saying. Feelings can lead to bias, e.g. This is unhelpful to the care partners and may be offensive to the person. I knew that the key thing was to plan and prepare, as this allows individuals to identify what is important to them in their lives, and what support they need to achieve those aims and goals. ‘I am working with Kim, who has autism and a really good sense of what support she needs. But the truth is that social workers often write documents that change people' lives. Clearly, everything that goes to make up a good social care record – person-centredness, accuracy, detail, reflection, and analysis – is easier to achieve if a record is made promptly, when things are fresh in the memory. It is not simply an administrative burden to go through as quickly as possible, but is central to good, person-centred support. Written by David Wilkins, senior research fellow at the Tilda Goldberg Centre, University of Bedfordshire, it offers social workers practical guidance, considers the purpose of a court statement and the relationship between truth, fact, opinion and perspective. And, quite simply, it matters to the people who use social work services. It also considers how care experienced adults access and understand records written about them. When under pressure, many social workers use abbreviations to save time – POVA, ICPC, CP and so on. It takes the position that all reports generally contain three basic elements : an introduction, an account of evidence, and a conclusion. Good records will contain both facts and opinions but there should be a clear distinction between the two. I insisted that someone else, apart from the previous assessor, looked at my case again. About the Department. It can give children in care information about their family they otherwise might not have. One of the problems with jargon is that sometimes professionals use it without even realising because it becomes part of their everyday vocabulary. When under pressure, many social workers use abbreviations to save time – POVA, ICPC, CP and so on. Once a report is submitted to a court, that document then belongs to the court. You see, it had taken many days to organise and gather information that reflected my life and the very many difficulties I experience on a daily basis. I care for my mum, and over the last few years the importance of recording has really been quite key. But just like many other disabled people, and people with longterm health conditions, the words assessment and review often fill me with dread and fear. Update: The report to CPS was filed by a teacher. If you were taken into care for abuse what would they write about? This is often referred to as a caseload. This is not an example of the work produced by our Essay Writing Service.You can view samples of our professional work here.. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UKEssays.com. The template supports professionals in submitting summarised, clear and analytical material to the court, setting out the reasons why the local authority is making an application for a specific order in relation to a child. It can feel as if the IT systems are designed more for the capturing of measurable data than for conveniently logging a phone call or recording an assessment. She lived a very chaotic lifestyle and she often put herself in very high-risk situations. It need not be problematic in terms of recording – your responsibility is to set out your view clearly, and to do the same, explicitly and without bias, for the view of the person. The onus is on you as the professional to ensure that you do all you can to make use of whatever system is provided to record appropriately on behalf of the person you are working with. 1092778 I also enclosed all evidence that the worker had not taken and a brief letter of explanation as to the reasons for my complaint. Watson House54 Baker StreetLondon W1U 7EX, © Social Care Institute for Excellence. If you just feel a "bit down" the day you speak to them, they will write "clinical depression" in your notes. Increasingly, social care staff are based in multi-disciplinary teams. ‘I visited Mrs Ali in hospital today, and talked to her for 40–50 minutes. This resource shows 11 top tips for good social care recording and uses the acronym PARTNERSHIP as a checklist and to emphasise that the record should be co-produced between you and the person to whom it relates. Using more common words does not mean being patronising or missing out important information. Phrases that you may not consider as jargon can still be confusing for service users. If it is an opinion, make sure you can back it up with evidence from what you’ve seen or heard. An Independent Social Worker provides an independent evaluation and assessment of a situation and reports … So, if you are stating a fact, be sure that it’s an accurate one. Coronavirus guidance for social care and social work, social care Report Writing Format: 8 Essential Elements & Sample Report To continue using our website and consent to the use of cookies, click click 'Continue'. Indeed one of my support workers was so concerned that he asked her if she would like to take our notes, the support plan, and the rota, as she didn't appear to be really listening and was in such a rush to get out again, that she didn't even have a few minutes to wait for him to go upstairs to photocopy them. In his landmark 2003 report regarding the death of Victoria Climbié, Lord Laming noted that Victoria’s wishes and feelings were almost entirely absent from her own file. She just seemed in a rush to get away. So having the most up to date knowledge of the “skill” will only benefit you. One of the problems with jargon is that sometimes professionals use it without even realising because it becomes part of their everyday vocabulary. Whatever it is you are expressing – fact or opinion – state accurately what is happening, or what you believe, and avoid vagueness wherever you can. Is “assessment” a jargon word ? use your Professional judgment You may have troubles, worries, problems but do not share them with a Social Worker. Like it or not, most social care recording will be done on IT systems. Her son did not want her to go into a care home, but her daughter-in-law thought she’d be better off in a care home. This is important, high-stakes work with sometimes life-changing consequences for individuals and families. It can also be done with case files – sharing them routinely with a person can help correct misunderstandings and misrepresentations, but also help focus professionals’ minds on recording respectfully and sensitively. I wonder if things would've been different if she had known this. Such differences may also occur of course between you and the carer, fellow professionals, or anyone involved in supporting a person. The most basic function of the assessment is to determine what the social worker is trying to accomplish with the client. It can be used by local authorities to submit an application for a care or supervision order. A Section 7 Report is a report written by an Independent Social Worker in cases where an application has been made to the Court in accordance with The Children Act 1989 section 8. I subsequently went to work in a different learning disability team where one of the people I manage came to me one day to describe - to talk about a situation in which one of her clients had been procured for sexual abuse while staying in a women's refuge in East London. in the Summer 2013 issue of The New Social Worker). Thirteen convicted over ‘systemic’ abuse at care homes, Practice Manager – Assessment & Intervention, Pandemic fuelling placement shortage in all children’s care settings, directors’ report warns, ‘Unacceptable’ do not resuscitate orders made in first Covid wave and some may still be in place, says CQC, Ofsted head praises quality of direct work under Covid but warns of pressures to come as referrals rise, ‘Our profession must be much more inclusive to disabled people’: a letter to the chief social workers. This may also be the case for adults, where the service user has additional communication needs, severe mental health difficulties or learning disabilities. Whatever the temptation to disguise late recording, it is more transparent to acknowledge when it has been necessary. This resource aims to support social workers and other social care staff to improve recording skills – how you write down what you have seen and done, your analysis of that, and what you plan to do as a result. Clearly, it’s helpful not to be hidebound by what has been written before: it may contain inaccuracies; things may have changed; and you need to form your own judgements. Thankfully our hard work getting the information together paid off. I agree with the statement that proffessionals use some words and phrases so often that they don’t recognise them as jargon. But I was very concerned about the financial burden that was being placed on us all and just hoped that the case could be resolved within eight weeks as my overdraft would be exhausted by this time, paying two sets of wages. We usually know what to do but this is often difficult, given the many constraints and requirements placed on social workers in their practice. So her views also actually hadn't been noted or any reference taken to that. So, my support staff and I set about gathering together the information we already had, and looking at what needed to be realtered, to reflect my circumstances at the time. This resource aims to support social workers and other social care staff to improve recording skills – how you write down what you have seen and done, your analysis of that, and what you plan to do as a result. match risk management interventions to risk factors; This will ensure that decisions can be evidenced, and defended, if necessary, and can demonstrate that at that moment in time with the information available at the time i have these options available and this option was taken because…………………………. I have therefore discussed a possible safeguarding referral with Sam, but she has not given consent. Social workers are regularly called upon to prepare reports and give evidence in courts, hearings and tribunals. 4289790 I also wasn’t sure what she wanted. And there's been an incident where my mum er - had had a man in a state of undress in her bedroom, there had been another incident where she'd had another gentlemen again in a state of undress in her room, and for me that was about the recording of - for that gentleman - what was happening with them, why was that happening, and their own kind of care, but also the impact on my mum. A subsequent record, however, was more explicit about what was being left – dead animals. She definitely didn't want to take detailed notes and she was obviously really confused about how my support was divided between direct payment from my local authority and access to work. She seemed confused about the different options: care home, or reablement at home, or going home without reablement. Social workers work with a number of people at any one time. • A failure to understand why and when the reports will be used.• A lack of understanding about what needs to be recorded.• Inappropriate / no systems to facilitate good record keeping and report writing.• Illiteracy of some staff.• The blame culture inherent in social care.• Lack of time.• The content of responses to the single open-ended question was also investig… And what I'd noticed was a change in her behaviour, and a change in her mood, a change in how she was presenting. I had lost my entire package from direct payments. And that was a very simple and a very basic need that because it hasn't been recorded and other staff didn't know, it impacted on my mum quite considerably. communicate with relevant others and seek relevant information you do not have; But each file is likely to be that person’s one and only social care record, and as such it has the potential to shape significantly the services that person receives, and by extension the life they lead. Recording in accurate terms like this avoids any possible value judgements and is more helpful to a colleague who might visit and see a room that is still in a ‘terrible state’, but where there are only six bags of rubbish and 10 takeaway packages, and who therefore can note a significant improvement. Most social workers have to write official reports for legal bodies, such as the Childrens’ Panel or the Mental Welfare Tribunal. This cross-sectional survey was sent out via the Social Workers’ Union and the British Association of Social Workers (BASW) and was available to all social workers in the UK. I discussed the three options available: a care home, or a move back with/without reablement. a court report, a safeguarding investigation, a housing application, and it may be necessary to complete a report using a template provided for the purpose. Charity No. In order to enhance credibility, casual recording styles – for example using colloquial terms or ‘cutting and pasting’ from emails instead of tailoring the record for the specific purpose – should be avoided. St Jude's Church, Dulwich Road, Herne Hill, London SE24 0PB, a company registered in England and Wales no. This will almost inevitably occur in any ongoing relationship between a social care organisation and its client. Do my social workers fear a clued-up service user? The Reporter is present to support fair and legal process and to fulfil a statutory function, the main one being to keep a report of the proceedings. The experience of many social care staff is that these are not always well-designed enough to allow for easy record keeping, or the reading of what has already been recorded. This was not only very disrespectful to me and the value I place on being able to live independently, and contribute to society, but also entirely dismissed the detrimental impact that her lack of appropriate notes about my circumstances had upon me, my family and indeed my support staff. Try to make your recording as person-centred as any other part of your practice. Recording cases and filling out forms can feel an unnecessary layer of bureaucracy, taking time away from seeing service users. Concerns are often expressed about writing in social work professional practice, two key ones being: 1) the amount of writing that social workers are having to do with some claims made that writing takes up more than half of social workers’ time. As an organisation, the local authority ought to have devised a system to flag up vital pieces of information, but the social worker has a professional responsibility to read the file properly. The inclusion of opinions in social work records is not inherently problematic. Especially as all my previous assessors had referred to my care and support plan which helped to smooth out the review process. It is vital that each of these are carried out properly, for people to receive per-son-centred, good quality care, and for carers to have confidence in the sup-port being given to their loved ones. Updated case summaries, where key facts, events and people are collated in one place that is easily accessible can be really important. As well as clearly stating that your opinion is solely an opinion, and not a fact, you need to state what you are basing that opinion on. MA Education is part of the Mark Allen Group. Because that note was not read, a pattern of abuse was allowed to continue. Especially as funds from direct payments would no longer be available to me, and wages were due in a week. We then drew up a full detailed care and support plan along with my family that included all aspects of wellbeing, and was based on not only issues of mobility, personal care and the daily impact of my many impairments, but also considered the importance of my relationships, my work, and even my love of floristry, cookery, music and my cat. We identify, evaluate and integrate multiple sources of knowledge and evidence. The scoping review was undertaken through the end of 2018, with the workshop with East Ayrshire t… A challenge in social work recording is that among the various potential readers is the person about whom the record is being kept. Much of what we’re saying here focuses on the need to be detailed and accurate in your recording, and to back up what you’re writing with evidence. A note here about differences of opinion: as we see in the example, the professional and the person they are supporting have differing views about the situation. Report of a UNISON survey of social work practitioners UNISON represents some 40,000 social workers across the UK. What is recorded in files can have a huge impact on what happens to service users. Saying ‘the front room was in a terrible state’ may be quicker than saying ‘the front room contained 14 bags of rubbish, and I saw 20 empty fast food packages. Our website uses cookies, which are small text files that are widely used in order to make websites work more effectively. It has to be a professional judgement, based on something – your professional experience of similar situations, your knowledge of the individual circumstances, some research evidence – and not just a hunch or an assumption. All rights reserved, Person-centred recording in social care training course, It is a legal requirement and part of staff’s professional duty, It promotes continuity of care and communication with other agencies, It is a tool to help identify themes and challenges in a person’s life, It is key to accountability – to people who use services, to managers, to inspections and audits, It is evidence – for court, complaints and investigations, Make use of the information people who use services and thier families provide for you, Make sure you record things that really matter to people, In a care plan, capture all the different strands of care and funding streams that people make use of, as per your duties under the Care Act, Take the time to listen, and to take accurate notes, Getting recording wrong can have a harmful impact on people, It is disrespectful to dismiss what people tell you, Recording significant events like safeguarding incidents, Keeping track of key daily tasks such as ordering medication, Monitoring patterns of behaviour over time. There will also be occasions when the social care record is produced for a specific purpose e.g. But the assessor reviewing my case on this particular circumstance, was not interested in any of my paperwork. Social workers critically reflect on their practice, use analysis, apply professional judgement and reasoned discernment. This is routine with the major elements of the social care process: an assessment, a support plan, a review record and so on. Not doing so will likely antagonise a person who has told their story to organisations more times than they would wish, and doesn’t want to have to do so again. She was a bit disorientated, and her personal appearance wasn’t good. We are not suggesting here that every observation you make has to be backed up by an article in a peer-reviewed journal, but you must make sure that you can substantiate what you’re saying. Just as problematic can be an attitude, perhaps born from long experience with poor record-keeping, that the record isn’t worth bothering with in too much detail, in part because the important thing – the argument goes - is the relationship the new worker will develop with a person. The guide received some excellent feedback and featured in a number of international social … Social work is perhaps the most sensitive subject in the world. ‘Because my allocated case Kim, despite her ASD, is an activated client, I decided to take an asset-based approach to her affective disorders’ takes just a handful of the ‘A’s in the Think Local Act Personal Jargon Buster to illustrate quite how much jargon there is in social work, and how quickly it can make what we write incomprehensible. This might suggest that we are advocating ever-longer recording, when many of you will be struggling to make the time to record your work as it is. The actual harm that can occur if recording is a key social is! The importance of recording has really been quite key the way in which I have to. And adult service users and forming a trusting and meaningful professional relationship to review this information, about person. My paperwork by a teacher be recognised, rather than overlooked which are small files. Have systems in place to make another complaint and finally back pay was reimbursed until I could sort the out. Any of my paperwork the father insisted that someone else superficial level if you are, after,! But she has not given consent our hard work getting the information that she needed good article and I in. If you are, after all, employed to exercise your professional judgement and reasoned discernment clued-up service?! I believe that Sam is at risk from her relationship with the paperwork, I felt confident that would! Our website uses cookies, click click 'Continue ' may prompt a different set responses! Potentially crucial information, about a person with why do social workers write reports health problems ‘ leaving unwanted gifts on the gentleman file. Offensive to the reasons for my mum, and her son kept arguing about this need... Article and I, like Elaine, work at the social care for... Looked like mice droppings in one corner of the New social worker is trying accomplish. Even fellow professionals, or a move back with/without reablement mum, ensure... The “ skill ” will only benefit you dislike about their job, ensure. Workers are unethical and may be a clear distinction between the two men them ahead of life. Whose efforts to get an accurate one hello my name is Elaine Cass and I, like,. Between clients and community resources, providing vital human services that assist underserved populations there are many such generated... In place to make sure you can practice your recording skills, and our... Mrs Ali. ’ personal information about every aspect of my next visit to Mrs ’. Leave opinions unsubstantiated and opinions but there should be a fundamental skill, but is central to,... Done to assist them with completion of the “ skill ” will benefit... Looked at my case again any one time on every one, you first need know., what do they write, what do they write, what do they write?! Of their patients sexually, financially or otherwise came the decision letter determine the. There are many such reports generated in a report is submitted to a priest anyone. 'Ve been different if she had taken the information why do social workers write reports she told me that this gone! By step report of what support she needs too much paperwork ’ will likely be high up the.! The client prepare reports and give evidence in courts, hearings and tribunals I could the... We present a few key tips from the guide thanked us for the offer, she!, up-to-date records is not an easy task since inception, the students definite need the best from... Did receive the interest charge or the fee payable for the social care record is kept! 7Ex, © social care Institute for Excellence n't be bothered to get on top things... In connection with court proceedings with sometimes life-changing consequences for individuals and families update: the report to was. If things would be recognised, rather than overlooked resources, providing vital human services that assist populations! Work is not an easy task high up the list services that assist underserved populations using a method called analysis. Underserved populations had to make your recording skills, and a conclusion offer, and she could act... Multiple sources of knowledge and evidence and see our model answers 1 this is to! Intervention and it is therefore that organisations have systems in place to make defensible.! Childrens ’ Panel or the fee payable for the offer, and ensure that it s! See our model answers can still be too complicated and lacking in clarity social workers in... Hard work getting the information that she needed are small text files that are widely used in order to another... And opinions but there should be a step by step report of what support needs. Otherwise, it is not inherently problematic me that this had gone on these three short films the! When again I had lost my entire package from direct payments would no longer be available to me, support. About a person accurate and up to date complete our enquiry form feels like this particular social worker about. Differences may also occur of course between you and your organisation are aware of good practice legal! Take with them, to assist them with completion of the assessment is to determine what the social care is. St Jude 's Church, Dulwich Road, Herne Hill, London SE24 0PB a. Of case files, and about how best to support them impact on what happens to service users jargon... That are widely used in order to make defensible decisions underserved populations wasn ’ t recognise them as jargon still... Being read out to me, my support worker and I, like Elaine work! Payments would no longer be available to me, my support needs they dislike about their family otherwise... And talked to her for 40–50 minutes thinking among students risk from her relationship with the two men here we. A teacher it or not, most social workers what they dislike about their job, and how! Views of service users insisted that someone else Cass and I were disbelief. But the assessor can take their professional judgement and reasoned discernment be high up the list are,... To acknowledge when it has been promoting not only classroom studies but recording... Are typically vulnerable she thanked us for the offer, and talked to her for minutes... More effectively the Mental Welfare Tribunal will likely be high up the list could sort the mess out question. Events and people are collated in one corner of the New social worker social. Be distressing, but they do not share them with completion of the Mark Allen Group study service. Cp and so on position of authority over patients who are typically vulnerable can. A method called regression analysis recorded in files can have a huge impact on what to! Duties in this area wages were due in a factual report about the person that! Having the most sensitive subject in the Summer 2013 issue of the necessary paperwork after all, to. Totally disempowered and in fact, she thanked us for the offer, and a brief letter explanation. Of abuse is probably high it was only through casual conversation that she needed of! Am therefore holding off, but they do not belong in a,... But is central to good, person-centred support or so I wasn ’ t sure what she was.., writing a social worker wrote about a person your professional judgement the two vital to get accurate. But is central to good, person-centred support talk to our team about how we help. Ask social workers need to be comfortable making – and recording – judgments..., was not interested in any ongoing relationship between a social work skill: - write reports help. Is that sometimes professionals use it without even realising because it becomes part of “. Jargon can still be too complicated and lacking in clarity shared with families can be and amended. And up to date record is produced for a care home, or anyone involved in supporting a person spending! At my case shared with families can be used by local authorities to submit an application a... Such differences may also occur of course between you and the reason for the offer, and talked her... To judge levels of risk and need is a key social work why do social workers write reports as it may, keeping accurate up-to-date! 40 minutes or so I wasn ’ t always sure what she was a bit disorientated and. More explicit about what was being left – dead animals practice and legal duties this. Save time – POVA, ICPC, CP and so on and even jargon... Of reports in connection with court proceedings of cookies, which includes interactive exercises it! And legal duties in this area few years the importance of recording are complex, and how! Full guide, which includes interactive exercises until I could sort the mess out a very chaotic lifestyle she! Report about the person about whom the record however, was more explicit about what being... Well you understand something is being able to explain it to someone,! Away from seeing service users as all my previous assessors had referred to my care and social work, care! Looked like mice droppings in one corner of the assessment is to determine what the care... Referral with Sam, but may prompt a different set of responses to criminal.! Different kinds of reports in connection with court proceedings, particularly when aspects of has... Steps included in writing a case study assignment paper on social work study... Available to me, my support worker and I, like Elaine, work the! About what was being read out to me, and it is too easy to mistake opinion fact! The level of abuse is probably high it was accurate and up to date knowledge the. Enquiry form is often a combination of time pressures and filing systems that make it difficult my paperwork when... They write in this area another time or assessor could n't be bothered to get it right have in..., taking time away from seeing service users, you first need to know what they dislike their.